How do I reach customer service?
The quickest way is through email at email@example.com. You can also call us at 724.290.BABY (2229). We are available Monday - Friday 10am to 6pm EST.
Order Cancellations and Returns
Once I place an order, can it be cancelled?
No. When you place your order it is sent to our production facility and the printing process begins immediately. It's therefore not possible for us to cancel an order once it has been placed.
Can I return an order?
We want you to love your Baby Name Guide purchase! Because our products are custom, we cannot accept returns based on customer input errors (e.g., typos, layout), but if you would like a return because of our error, we will issue a full refund. If you experience any product quality issues, please email us at firstname.lastname@example.org and we will address it within 24 hours.
We want to keep you up to date on the status of your order. You will receive a shipping confirmation notifying you when your order has shipped. If there are any problems processing your order, we will contact you immediately.
Will I be charged Sales Tax?
You will only be charged sales tax if you are having your order shipped within the state of Georgia.
Can I track my order?
Yes. Fed Ex and UPS will allow you to track your order, but the U.S.P.S. will not. You can find the tracking information in your "My Account" area (You must create an account when ordering in order to take advantage of the "My Account" features).
When will my credit card be charged?
Your credit card will be charged when you place your order.
What forms of payment do you accept?
We accept Visa, Master Card and American Express. After a transaction, we won't store your credit card number on our servers. In general, in any online transaction, make sure you see the "lock" icon in the lower left or lower right corner of your web browser window. This indicates that the connection itself is encrypted.
How do I submit an image to create a product?
We only accept images in a JPG file format. Customers are responsible for the quality of the images submitted. Our product builder will issue a *warning* if the uploaded image size is too small. Image upload times depend upon the speed of the customer’s Internet service. Orders are processed according to specifications submitted by the customer and are handled on a first come, first served basis.
Why does the Product Builder say, my photo resolution is too low?
In order to create some of the very large posters and canvases, etc. You will need to have a very high resolution photo. Most of today's cameras on the market will create higher-end photos. We recommend no less than a 12 megapixel camera for some of the larger formatted prints, etc.
Can I change my photo once it is uploaded?
Yes. You will have the ability to enlarge and move your photo on the screen. You will be able to make your photo B&W and Sepia. Once your photo is uploaded and inserted to the product, click on it for these options.
Can I add text to a product?
Yes. Most of our products come with design styles that allow you to add text, as well as photos. There are many text options including font face, font color and font size. There are many design styles to make your imagination go wild.
Remember, do not close your browser during your creation process as this will remove any previous work you have done.
Can I save my project for a later time?
Yes. But after your first order. During your first order, you will need to create an account. Once the account is created you can use the "Save Project" feature. Note: To use the "Save Project" feature you will need to sign in to the "My Account" first before any work is started in the PRODUCT BUILDER. We recommend not using this feature until you sign in to your account. If you do so and close your browser your saved project will be lost.
When will I get my order?
Orders typically ship within 2 business days. If you have created an account with us, you can always check the status of your order in your account. Please create an account when ordering in order to use the "My Account" features. These are the estimated delivery times after the order has shipped from our factory.
Economy: 7-10 business days via USPS, UPS, or FedEx Express: 2-5 business days via USPS or FedEx Second Business Day: 2 business days via FedEx Next Business Day: 1 business day via FedEx
Do you ship internationally?
At the moment, we do not.
How do I receive FREE shipping?
It's Simple! Sign up for our online newsletter and receive FREE Shipping on all orders over $30. You will also continue to receive discounts and other offers during the year. Coupon codes will be sent to the email given when you sign up.JOIN OUR MAILING LIST NOW AND START SAVING!
What browsers do you support?
We support the following browsers: Safari 2 and up, Firefox 1.5 and up, Internet Explorer 7 and up, Google Chrome 5 and Up.
Do I have to create an account?
No. You can purchase items without creating an account. However, you create an account to use the features, like order tracking, in the "My Account" area.